Our Guarantee & Warranty - Top Hat Chimney

The Top Hat Chimney Guarantee

We stand behind every sweep, repair, and rebuild we do in Passaic, and we put it in writing on every job. The 90-Day Done Right Promise means exactly what it says: if the work isn’t right, you make one call and Wendell comes back to make it right at no additional cost. That’s not a marketing line. It’s stamped on your paperwork, and it’s been our practice since 1999. A chimney company that’s been working the same streets for over 29 years can’t afford to walk away from a job that wasn’t done properly. You’ll see us again on Saturday, and we’d rather that conversation be about your neighbor’s roof than about something we should have fixed the first time.

Call (551) 368-8859

What’s Covered

• Workmanship on every service we perform. If something we installed or repaired fails within 90 days, one phone call brings Wendell and his crew back, no charge for the return visit and no charge for the fix.
• Parts and materials we supply. We install products from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, and if a component we put in doesn’t hold up, we handle the warranty process from start to finish.
• Cleanup before we leave. Chimney work is dirty by nature, but your living room shouldn’t look like it. Drop cloths go down before the first tool comes off the truck, and we vacuum as we go.
• The arrival window we give you. You’ll get a real time frame, not a four-hour shrug. If something delays the sweep who shows up at your door, we call you before you’re left wondering where we are.
• The price quoted before work begins. The number you hear on the phone is the number on the invoice. No surprises, no add-ons discovered “once we got in there.” If the camera shows something that changes the job, we stop and talk to you first.

Our Satisfaction Promise

Here’s how it works if you’re not happy with something we did. You call (551) 368-8859, you reach a live person even if it’s midnight, and you tell us what’s wrong. Wendell reviews it himself, not a call center script. Then he comes back, looks at the work, and makes it right. The 90-Day Done Right Promise covers it in writing, and it applies to every single job we complete in Passaic and the surrounding area. Sometimes the fix is a small adjustment. Sometimes it means redoing a section of liner or replacing a cap that isn’t seating correctly. Whatever it takes, you don’t pay for the return trip and you don’t pay for the correction. If we ever reach a point where you’re not satisfied with the result, Wendell will tell you plainly what he can and can’t do, and you’ll never be handed a runaround. The camera footage and a plain-English verdict, every time, no exceptions.

Licensed & Insured Backing

Plenty of chimney companies have a warranty paragraph on their website. What actually protects you is whether they’re licensed and insured, because that’s what stands behind every promise. Top Hat Chimney is licensed and insured, with a published address here in Passaic, and Wendell puts his own name on every job we do. If something goes wrong on a chimney job, the stakes aren’t small: a liner failure can put carbon monoxide in your house, and a bad repair can become a chimney fire. A licensed contractor carries insurance that protects your home and your family, not just their own equipment. Ask anyone on your street. The company that’s been here since 1999 and answers the phone with a live person at any hour is the one that’s still going to be around if you need them.

What We Don’t Promise (And Why That Matters)

We won’t promise work you don’t need. If the camera shows your flue is clean and your liner is sound, Wendell will tell you to skip the sweep this year and keep your money. That’s not a guarantee of more work; it’s the opposite. We also won’t pretend a sweep fixes a cracked flue, or that a new cap solves a liner problem. The guarantee means we stand behind what we actually do, which is why we only recommend what the camera footage shows. First-degree creosote is a brush job. Third-degree is a glaze. The video tells us which one you have, and you get to see it before any work gets approved.

Frequently Asked Questions